Frequently Asked Questions
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
We process orders within 2-3 business days. Shipping times vary by location, typically 3-7 business days for standard delivery.
Do you ship internationally?
Currently, we ship within Ireland. International shipping options may be available in the future.
How can I track my order?
Once your order ships, you'll receive a tracking number via email to monitor your delivery.
Products
What's included in the Devotional Gift Box?
The ByTrueFaith Devotional Gift Box includes a Bible Study Journal, Devotional book, premium pen, inspirational bookmark, and a "Thank You" card, all beautifully packaged in a gift box.
Can I purchase the Gift Box items separately?
Only the journals and devotionals are available for individual purchase.
Are the journals refillable?
Yes, our journals are refillable.
Are the mugs & tumblers dishwasher safe?
Due to the custom printing, it is recommended to handwash.
Returns & Exchanges
What is your return policy?
Please refer to our Refund Policy for full details.
- Because we offer custom-made items just for you, we are unable to accept physical returns.
- If your item arrives damaged, or not as described, please contact us within 48 hours of delivery.
- We do not require you to return the item in order to receive a resolution.
Large Orders
Do you offer bulk or wholesale pricing?
For bulk orders, please contact us directly to discuss special pricing options.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to reach out. We're here to help!
Email: info@bytruefaith.com